Terms & Conditions

Effective Date: November 23, 2025

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1. Introduction

Welcome to chileghuri! These Terms and Conditions ("T&C") govern your use of our website, https://chileghuri.com, and the purchase of products from our online store.

2. Acceptance of Terms

By accessing or using our website, you agree to be bound by these T&C. If you are under 18, you must have parental or guardian consent to use our services and make purchases.

3. Use of the Website

• You may use this website only for lawful purposes and in accordance with these terms.
• Prohibited activities include fraud, hacking, spamming, or disrupting our services.
• Users must be at least 18 years old or have parental permission to make purchases.
• You are responsible for maintaining the confidentiality of your account information.

4. Product Information

We make every effort to display accurate product descriptions, pricing, and availability. However, we do not guarantee that all product descriptions or other content on the site are 100% error-free. Product colors may vary due to screen differences. We reserve the right to correct any errors, inaccuracies, or omissions at any time without prior notice.

5. Ordering and Payment

• Order Placement: Orders can be placed online through our secure checkout system.
• Payment Methods: We accept Cash on Delivery (COD) and other payment methods as displayed at checkout.
• Pricing: All prices are listed in Bangladeshi Taka (BDT) and are subject to change without prior notice.
• Order Cancellation: chileghuri reserves the right to cancel any order due to pricing errors, stock issues, or fraudulent activity.
• Confirmation: Order confirmation will be sent via email once your order is successfully placed.

6. Shipping and Delivery

• Service Area: We offer delivery services within Bangladesh with different charges for inside and outside Dhaka.
• Shipping Costs: Shipping costs and estimated delivery times are displayed at checkout.
• Delivery Timeline: Estimated delivery times are provided but not guaranteed due to external factors.
• External Delays: We are not responsible for delays caused by shipping carriers, weather conditions, or other circumstances beyond our control.
• Customer Responsibility: Customers are responsible for providing accurate delivery information.

7. Returns and Exchanges

Returns and exchanges are accepted within 7 days of delivery for eligible items.

• Item Condition: Returned items must be unused, in original condition, and in original packaging.
• Proof Required: Proof of purchase (receipt or order confirmation) is required for all returns.
• Return Shipping: Customers are responsible for return shipping costs unless the return is due to an error on our part.
• Refund Processing: Refunds will be processed within 5-7 business days after we receive the returned item.
• Non-returnable Items: Certain items such as undergarments, customized products, or items marked as "Final Sale" are not eligible for return.

8. Intellectual Property

All website content, including text, images, logos, graphics, and software, is owned by chileghuri or its licensors. Unauthorized reproduction, modification, distribution, or commercial use of our content is strictly prohibited and may result in legal action.

9. User Accounts

• Account Information: You are responsible for maintaining accurate account information.
• Password Security: You must keep your password secure and not share it with others.
• Account Activity: You are responsible for all activities that occur under your account.
• Account Suspension: We reserve the right to suspend or terminate accounts that violate these terms.

10. Limitation of Liability

chileghuri is not liable for any indirect, incidental, special, consequential, or punitive damages arising from the use of our website or products. Our total liability for any claim shall not exceed the amount paid for the specific product giving rise to the claim.

11. Privacy Policy

For information on how we collect, use, and protect your personal data, please refer to our Privacy Policy. By using our website, you consent to our privacy practices as described in our Privacy Policy.

12. Governing Law

These Terms and Conditions are governed by the laws of Bangladesh. Any disputes arising from these terms or your use of our website will be resolved in the courts of Dhaka, Bangladesh.

13. Force Majeure

chileghuri shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to natural disasters, government actions, strikes, or technical failures.

14. Changes to Terms

We reserve the right to modify these terms at any time without prior notice. Changes will be posted on this page with an updated effective date. Your continued use of our website after changes are posted constitutes acceptance of the updated terms.

15. Severability

If any provision of these terms is found to be invalid or unenforceable, the remaining provisions will continue to be valid and enforceable.

16. Contact Information

If you have any questions regarding these Terms & Conditions, please contact us at: